Refund policy

Returns and hygiene

For eligible products, you may request a return within 14 days of delivery. To start a return, email blackpatelofficial@gmail.com. Please include your order number so we can locate your purchase.

For health and hygiene reasons, we do not accept change-of-mind returns of intimate apparel when protective packaging, tape, seals or similar protective elements have been opened after delivery and the item is unsuitable for return on hygiene grounds.

Products genuinely personalized or prepared to an individual customer's specifications are excluded from change-of-mind returns. This does not mean that every standard product made after an order is placed is automatically excluded.

Before ordering, consult the size guide on the product page or contact us for help with fit.

Damaged, incorrect or defective items

Please contact us if your item arrives damaged, is incorrect or has a defect. The hygiene and personalization exclusions do not remove your rights concerning defective or incorrect goods.

Photos can help us review the issue, but your rights are not conditional on supplying photos, obtaining a carrier damage report or reporting the issue within 24 hours. We cover the necessary shipping costs for damaged, incorrect or defective items.

Return instructions and refunds

After you contact us, we will provide the return address and shipping instructions. Return shipping arrangements for other eligible returns will be explained as part of that process.

Returns and refunds are handled within the time limits and conditions required by applicable law, using the payment method used for the purchase. This policy does not limit any rights you have under applicable law.

Contact

Email: blackpatelofficial@gmail.com
WhatsApp: +90 537 988 89 91